How a COVID-19 Contact Tracer Spends Her Sundays

In this profile from the New York Times, Kimberly Jocelyn takes us through her work day in New York City as a contact tracer.

“It’s not easy telling someone they’ve tested positive for Covid-19, especially if they were not aware or informed of their test results before receiving a call from the NYC Health and Hospitals Test and Trace Corps. I have not experienced getting yelled at or hung up on. However, I have been on calls where cases disclosed feeling confused and distressed. It’s important not to take difficult calls personally, because the case may have experienced trauma before and during the pandemic. With challenging calls, I inform supervisees of the importance of being genuine and meeting the cases where they are.”