Five Ways to Improve Patient Satisfaction and Boost Practice Revenue

According to this article from Medical Economics, the Medical Group Management Association (MGMA) has released a new report filled with information to help practices improve their patient satisfaction and boost their revenue. There are five tips given in Benchmarking for Patient Access in a Post-COVID-19 World, which provide guidance and insight for medical practice administrators and physician leaders as their workflow begins to normalize to pre-COVID-19 levels of appointment availability and volume as well as benchmarks to aspire to. The five tips are as follows:

1. Shifting hours of operation
2. Decreasing patient wait times
3. Leveraging patient portals
4. Appointment availability and timelines
5. Charge a no-show fee