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Technical Support FAQs

If you’re experiencing technical issues or need assistance with your Health Workforce Collaborative account, click here.

If you are unable to login to your account, the most likely reason is that you are not entering the correct email and password combination. You must enter the email you used to create your personal account and your most recently set password.


If you forgot what email address you used to create your account, please contact [email protected] for quick and personal technical assistance. 

If you forgot your password, please follow the prompts to reset it.

If the Health Workforce Collaborative platform is not loading properly for you, please check the following: 

    • Check your internet connection. If you have poor connection or reception, the platform may not load fully right away or at all. 
    • Update your internet browser and ensure your device’s software is as up to date as possible. 

If you still experience loading issues, please contact [email protected].

If you believe you are experiencing a bug or technical issue, please email [email protected] for quick and personal technical assistance.

Most if not all web browsers work. However, general best practices for web browsing recommend Chrome. Internet Explorer and Mozilla Firefox are less recommended but still may work depending on the version you are using and any settings you have in place. 

If you are experiencing issues using Internet Explorer or Mozilla Firefox, we recommend you install and use Chrome.

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Need more help?

Reach out to our support team for person-to-person help Monday to Friday, 8am to 5pm.

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